Settle Tire Co.

Emily Simpson a month ago

My husband went in as soon as they opened this morning because he was told the service they provide is first come first served. He was looking to get an alignment, get some advice about a hole in the air filter, and have them look at the tire rods and suspension. Instead, they did absolutely nothing useful and still charged him $72. $72 for what, exactly? We didn’t expect anything for free. We expected a professional opinion, an inspection, or SOMETHING that would actually help solve the problems he brought the vehicle in for. Instead, he left with the exact same issues and a bill for $72. That isn’t just disappointing — it’s the kind of experience that makes you question whether a business actually cares about its customers or just wants to collect a fee. I’m posting this because people deserve to know where they’re spending their hard-earned money. Think twice before bringing your vehicle here.

Leigh Steigman 2 months ago

I had a flat tire, and I called ahead to see if Settle could fit me in right away, but they couldn’t, so they gave me tips on what to do and where to go. No other places could see me right away, so I ended up back at Settle where I had received the most support. Skyler explained the tire choices and costs, and Jack gave me a ride home, and we had such an inspirational conversation. I didn’t enjoy having a flat tire and cancelling all my plans for the day, but every person I met at Settle added joy to my day, and my car was ready for pick-up by 3:30. Perfect. Thank you!

Rachel Pennington 2 months ago

This makes me sad but it's time for my breakup with Settle. During my inspection, found out needed one shock replaced. Tried to convince me to do all four and all four new tires. Tires are barely two years old. I asked to have the one shock replaced and it came to over $500. I got in touch with my mechanic who does everything for me outside of inspections and he was appalled at that price. If this is the price range of this shop now, it's been a good run. I've been a customer since 2013.

Mark Quigg 3 months ago

We had two tires installed about 18m ago, and then an aluminum wheel replaced 4 months ago. Two tires developed scalloping/"chopping", and they needed to be replaced. I asked how to best prevent "chopping", and they said proper pressure, balancing, and alignment were the most important. I told them I kept the tires at the correct pressure. I asked if they performed an alignment at any of the previous visits as well as the most recent, and they said "no". I asked if that was an important factor in proper tire maintenance, why didn't they suggest alignment? I asked them to do an alignment, and they charged >$100. My issue is that if alignment was important, why did they not suggest/offer so as to save the cost of two tires? In addition, they informed me that if I bought a separate road hazard package, the total charge would have been about $40, but that was never offered as an option with previous purchases (and not offered with the most recent). Instead, I spent >$650 for two tires and alignment. So, their communications can be improved, and they should post common prices/services. But, they've always been good mechanics, and I'll probably come back to Settles, but I'll need to reme

Cliff Seltzer Edited 3 months ago

Highly Professional Tire & Auto Service in Charlottesville Va. Well Managed Excellent Customer Service Before During & importantly AFTER Repairs are made. Front Office Manager "Skylar' coordinates & she supervises work performed & is a pleasure to do business with & works diligently to keep costs 'reasonable' & fair . HIGHLY TRAINED Expert Mechanics who work on your vehicle in a positive helpful manner provides customer confidence in knowing 'Repairs are done to the highest level of workmanship' Our family have been pleased & thankful for SETTLE TIRE keeping us SAFE & SECURE with SETTLE Tire & Automotive knowledge & excellent workmanship in a timely professional manner! HIGHEST RECOMMENDATIONS TO SETTLE TIRE & AUTO SERVICE!